Client Feedback – July 2019
We’ve been in the industry since 2013 helping to solving the issue of a lack of good quality, accessible advice. Since then, we’ve grown into an established, successful IFA, helping thousands of clients work towards their financial goals.
Our service proposition consists of four clearly defined stages, all designed to develop:
- An appreciation of your needs, circumstances and direction
- A knowledge of how you wish to be treated
- Sincere and valued long term business relationships
We have been able to achieve this by a having strong values and a team of people who live by them. Our values guide our actions and define our behaviours – everyone at Furnley House lives by our values and their impact on our clients, our staff, professional connections and our community. Our people and our values make us different and our values are one of the reasons people choose to work for us.
One of our most powerful values is client centricity and we know we’re making a difference when we receive feedback like this:
I valued the open, honest and clear information delivered in a professional manner in all our meetings and telephone conversations. Our adviser was very supportive and encouraging during the period of frustrations when dealing with my existing pension provider.
K Wilson, Adviser: Paul Fazackerley
Thanks Kevin for all your help and excellent service as always!
M Chung, Adviser: Kevin Dunn
Paul was very helpful, friendly, knowledgeable and understood what we were trying to obtain. Good communication with progress.
B Kirby, Adviser: Paul Fazackerley
I am very satisfied with the level professional advice given and the personal service I received from Furnley House
S Cox, Adviser: Neil Haley
Thank you for your professional advice and support at this very difficult time.
T Coring, Adviser: John Woolhouse
Matt was very good – he explained things well had a good attitude and nothing too much trouble. the service he gave was efficient & importantly he got us the best deal.
M Ford, Adviser: Matthew Lee
A very prompt and efficient service extremely well handled very pleased, Darrell White.
DM White, Adviser: George Simpson
We’re always welcome to receiving feedback and take on board all comments, so if there’s anything you’d like to tell us about or if you just want to find out more, give us a call on 0116 2696311 or email us at firstname.lastname@example.org