How We Do Things

We mean it. Dreaming, and dreaming big, is something we actively encourage.


Without dreams, there’s nothing to aim for and, without an end destination, how can you make a plan? When you have a dream and you have a plan, amazing things can happen.

In delivering your dreams, we follow a clearly defined five step process designed to develop:

  • An appreciation of your needs, circumstances and direction.
  • A knowledge of how you wish to be treated and the service you want to receive.
  • A sincere and valued long term relationship.

Step One – Getting to know you

We need to get to know you and understand what you’re looking to achieve. During your initial review you’ll not only meet and get to know your Financial Planner and discuss your personal circumstances and plans, you’ll also be fully informed of our charges and services. You’ll talk about your financial goals and attitude to and understanding of investing and we’ll make a decision as to what you require from us and how you’d like to pay for it.

Step Two – Research 

Armed with a clear understanding of your circumstances and requirements, we will research the market and, in line with our investment proposition, we’ll put together a plan to help you achieve your objectives and to meet your needs.

Step Three – Recommendation

Your Financial Planner will now present our recommendations. Included within this they’ll explain why particular providers have been chosen, why others have been ruled out, and how our proposal will help you achieve your goals.

Your Financial Planner will seek to ensure your full understanding of all benefits and costs associated with your decisions and agree your ongoing service based requirements. All advice and decisions made will be submitted to you in writing for your records

Step Four – Implementation 

With your approval, and based on your needs and priorities, we’ll put our agreed plans and strategies in place, in full or in part and always in accordance with your wishes and instruction.

Step Five – Ongoing Service 

We want to keep in contact with you to review your situation, your plans, your attitude to risk and your investment progress at a frequency most suited to your needs. Your circumstances and attitudes will change over time and it’s important that we adjust or maintain your strategies, where appropriate, to ensure the ongoing effectiveness of your financial planning, with advice built upon considered and consistent research formulated by our experienced back-office team.

We Look After People’s Wealth and We Nurture Their Dreams.

It’s vital that we do a great job.

We take your privacy seriously and you can find out more in our Privacy Policy about your privacy rights and how we gather, use and share your personal information. You can download our Full Privacy Notice here 

The value of pensions and investments can fall as well as rise, and you could get back less than you invested.